Shipping policy
Shipping
โ All orders from Theglowk are shipped from South Korea.โจ
โ Shipping cost is automatically calculated at checkout based on destination country.โจ
โ Orders are usually shipped out within 72 business hours after payment confirmation.โจ
โ If we expect any shipping delay, we will notify customers via email within 72 hours.โจ
โ We currently cannot ship to: P.O. Box, APO, FPO, DPO addresses.โจ
โ If customers can proceed to the next checkout stage after entering their address, shipping is available to that location.
Shipping Rates & Free Shipping
| Region | Economy (5โ8 business days) | Express |
|---|---|---|
| Japan, South Korea | US$30 FREE over US$50 |
US$53 (1โ2 days) FREE over US$375 |
| United States, Canada | US$45 FREE over US$50 |
US$68 (3โ5 days) FREE over US$375 |
| European Union | US$45 FREE over US$50 |
US$60 (3โ5 days) FREE over US$375 |
Shipping Notice
๐ Customs taxes may be charged by destination countries.โจThese fees vary depending on each countryโs regulations and are the customerโs responsibility.
โ Duty-free amounts and tax rates for Japan, the EU (including Sweden, Denmark and Finland) and the U.S. are explained in our FAQ under โCustoms & Dutiesโ.
โจโ Shipping notifications and tracking numbers will be emailed.โจ
โ Please check your email regularly for updates.
โจโ If customers refuse delivery or fail to pay customs taxes:
The package will be returned to us or disposed of by the shipping carrier. If it comes back to us, we refund the product price minus shipping costs. If it is disposed of, a refund or reshipping is not possible.
Order Value Limit
โ To comply with customs regulations, we limit the maximum order amount to 500 USD (excluding shipping fees).โจ
โ Customers who need to purchase more than 500 USD are recommended to place multiple separate orders.
Delivery Failure
1) Lost Parcel
โ Customers must notify us within 21 days after the order is marked as โDeliveredโ but not received.โจ
โ Customers must cooperate with evidence submission (photos, documents, etc.).โจ
โ Once the courier officially confirms the package as lost, we will reship your order at no cost.โจ
โ The shipping company is responsible for lost/ stolen packages after successful delivery scan.โจ
โ Reshipment or refund is not possible for theft after the package is marked as Delivered.
โจ2) Tax Payment Refusal
โ Customs taxes are set by your country and are the customerโs responsibility.
โ If the carrier returns the package to us, we refund the product price minus the original and return shipping costs.
โ If the carrier disposes of the package, a refund or reshipment is not possible, even if you change your mind later.
โจ3) Recipient Unreachable
โ If the courier cannot reach the customer and needs additional information, we will email the customer.โจ
โ If the customer does not respond with the required information by the deadline, the package may be returned or destroyed by the carrier.โจ
โ If the package is returned to us, we refund the product price minus the original and return shipping costs. If it is disposed of, a refund or reshipment is not possible.
For full details, see our Shipping Info page, FAQ and Refund Policy.