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Shipping
All orders are shipped within 72 business hours after payment confirmation. If delays occur, weโll notify you by email.
Economy shipping usually arrives within 5โ8 business days after dispatch, and Express within 1โ5 business days depending on your country. Customs checks can occasionally add a few days. Economy shipping is free on orders over US$50.
Once your order ships, a tracking number will be emailed to you. You can track your parcel anytime on our Track my Order page (link in the footer) or on the courierโs website.
Customs duties and import taxes may apply depending on your country. They are not included in our prices or shipping fees, and they are the customerโs responsibility. See โCustoms & Dutiesโ below for Japan, the EU (including Sweden, Denmark and Finland) and the United States.
If customs tax is refused, the carrier may return the package to us or dispose of it. If it comes back to us, we can refund the product price minus the original and return shipping costs. If the carrier disposes of it, a refund or reshipment is not possible.
Customs & Duties
Every order ships from Seoul, so it is imported into your country. Our prices and shipping fees do not include import duties or taxes. If your country charges them, the carrier collects them at or before delivery, and they are the customerโs responsibility. Rules differ by country and can change, so please also check your countryโs customs website for the latest information.
Yes. In Japan, cosmetics such as skincare and makeup have a 0% customs duty rate, so the only tax that may apply is consumption tax (10%). Parcels with a total taxable value of ยฅ10,000 or less are exempt from both customs duty and consumption tax.
For goods bought for your own personal use, the taxable value is generally 60% of the overseas retail price. This means orders of up to about ยฅ16,666 in product value are usually tax-free (roughly US$100, depending on the exchange rate). Japan plans to end this 60% rule at the end of March 2028, after which the ยฅ10,000 line will apply to the full price.
In the EU, import VAT applies from the first euro: 25% in Sweden and Denmark, and 25.5% in Finland. Other EU countries use their own VAT rates. Most cosmetics have a 0% EU customs duty rate, but since 1 July 2026, depending on the shipping method, the EU may also charge a flat โฌ3 customs duty per item on parcels worth less than โฌ150. The carrier may add a small handling fee for clearing your parcel. These charges are paid to the carrier at delivery.
The U.S. ended its duty-free allowance for low-value imports (the US$800 โde minimisโ rule) in August 2025, so U.S. import duties now apply to orders of any value. The amount depends on current U.S. tariff rules for products made in Korea and is collected by the carrier.
Orders
Orders can be changed or canceled only before shipment. Please contact our customer service as soon as possible.
Please contact us within 21 days so we can open an investigation with the shipping carrier. If the carrier confirms the parcel is lost, we will reship your order at no cost.
Orders may be canceled due to payment failure, stock issues, or shipping restrictions. Refunds will be processed automatically.
Contact us immediately. If the order has not shipped, we can update it.
Once shipped, address changes are not possible.
Due to customs regulations, we limit orders to 500 USD per checkout. Larger purchases must be split into multiple orders
Discounts & Promotions
Discount codes can be entered on the checkout page before payment. Only one code can be applied per order.
Codes may expire or have minimum purchase requirements. Some codes cannot be combined with other promotions or items on sale.
Yes! Use code GLOWK20 at checkout for US$20 off your first order.
No. Only one promotion or coupon may be applied per order.
Returns & Exchanges
Returns are accepted for unopened and unused items, with the seal intact, within 30 days of delivery. For hygiene reasons, cosmetics that have been opened or used cannot be returned. If you ever receive a counterfeit product, we refund you in full immediately, even if it has been opened.
If the return is due to change of mind, the customer is responsible.
If the product is damaged, defective, expired, incorrect or counterfeit, Theglowk covers the return cost.
Please contact customer service within 30 days of delivery, including photos of the item and packaging. We will arrange a replacement or a full refund.
If you received a wrong, defective or expired item, we will send a replacement at no cost. For any other change, please return the unopened item and place a new order.
Refunds are issued to your original payment method within 3โ10 business days after we receive and inspect the returned items. Counterfeit-product refunds are issued immediately.
You Need anything else?
For more help, you can reach our customer service team directly.