Refund policy

Return window
You can request a return within 30 days of receiving your order, as long as the item is unopened and unused, with its seal intact and in its original packaging. Please include your order number or proof of purchase.

Opened or used items
For hygiene and safety reasons, beauty products that have been opened, unsealed, used, or tested cannot be returned or exchanged. Individual skin reactions or "did not suit my skin" are not grounds for a return of an opened product.

100% Authentic Guarantee: full refund for counterfeit products
Every product we sell is 100% authentic and sourced in Korea. If you ever receive a product that is not genuine, contact us with your order number and photos and we will issue a full refund immediately, including shipping fees. This applies even if the product has been opened.

Damaged, defective, or wrong items
Please inspect your order on arrival. If an item is damaged, defective, expired, missing, or not what you ordered, contact us within 30 days of delivery with photos. We will send a replacement or a full refund, and we cover any return shipping costs.

How to start a return
Email us at work@octaglobal.co.kr with your order number, photos of the item(s) and packaging, and the reason for the return. Items sent back without prior approval will not be accepted. Once approved, please send the item(s) to:
Theglowk Returns, 202-dong 2215-ho, 143, Dongtangambaesan-ro, Hwaseong-si, Gyeonggi-do, 18479, Republic of Korea

Return shipping costs
If the return is due to our error (wrong, damaged, defective, expired, or counterfeit item), we cover return shipping. For unopened items returned for personal reasons (change of mind), return shipping is paid by the customer and the original shipping fee is non-refundable.

European Union 14-day right of withdrawal
If your order is shipped to the European Union, you may cancel or return it within 14 days of delivery without giving a reason. In line with EU rules, sealed goods that are not suitable for return for health protection or hygiene reasons are excluded once they have been unsealed after delivery.

Refunds
We will email you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 3 to 10 business days (counterfeit-product refunds are issued immediately). Your bank or card issuer may need extra time to post the refund. Customs duties and taxes are non-refundable unless the return is due to our error.